Having a day job that involves anything above simply using computers automatically seems to qualify many people for the role of "computer expert" in their family and circle of friends. That confidence may at times be misplaced as the range of potential software and hardware issues now is so wide, that no one person can keep up with all support methods anymore. So enters Google and the age of instant expertise.
The web comic xkcd captures this well in their Tech Support Cheat Sheet.
A friend sent it to me and it is funny. Some of the other content on the xkcd site ranges from bizarre to risque, but this one seems spot on. However, the longer I look at the flowchart the more real it becomes. Maybe that's what makes it really funny.
In any event, print it out and tape it near your screen - it just might work!
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